Course curriculum

  • 1

    Introduction

    • Supervision Guidelines

    • Licensee in Charge
  • 2

    Key Requirements

    • Part A Introduction

    • Part B Definitions

    • 1 Licensee in Charge

    • 2 Requirement to Prepare Operational Procedures

    • 3 Trust Account Procedures

    • 4 Identification Check for the Purposes of fraud

    • 5 Ongoing Dealings with Parties to an Agency

    • 6 Sale of Residential Property - Selling Price and Other

    • 7 Complaint Handling Procedures

    • 8 Employee Supervision

    • 9 Gifts and Benefits Register

    • 10 Record Keeping

    • Part D Offence Provisions
  • 3

    Resources

    • SUPERVISION GUIDELINES - Under s32 of the Property and Stock Agents Act 2002

    • Elective CPD Supervision Guidelines - PDF

    • FORM: Gifts and Benefits Register

The Supervision Guidelines are a set of requirements, duties and responsibilities expected from Licensees and Persons-in-Charge of businesses. It explains the proper conduct of supervising by employers and employers towards their colleagues and clients.

A candidate is expected to:
  • Be familiar with the concepts and requirements mentioned in each section of the supervision guidelines regardless of their position in management
  • Apply supervision guidelines effectively in the workplace


The course will discuss:

  • Responsibilities and functions of key personnel in business

  • How do professionally handle complaints in the workplace

  • Efficient employee supervision

  • The necessary procedures needed to protect clients from fraud

Class 1 - Licence individual holders must complete three (3) hours of compulsory learning topics each year*

Class 2 - Licence individual holders also must complete three (3) hours of compulsory learning topics each year*

*Completion of this course would be through written questions and responses to test a candidate’s skill and knowledge in providing supporting evidence of competence.

Supervision Guidelines (Real Estate Management)

This elective course covers the duties and responsibilities of Licensees and Persons-In-Charge. It includes their qualifications, the way of acquiring their licences and supervisions guidelines while in practice.
Purchase Today!